brent Equipment Product Support Form

First Name *

Last Name *

Email *

Phone Number *

What is the product and model you are using (i.e. Wheel, Model C)? *

What is the issue you are experiencing - or questions you have about your equipment? *

What is the equipment's serial number (see attached file)?

Serial Number Location

Modern Serial Number Location

Older styles of wheels have the serial number on the control box

Please share an image or short video (30 seconds or less) highlighting the issue

What troubleshooting have you tried already? *

How long have you had the equipment?

Are you the original owner, or did you buy it second-hand?

Has any recent maintenance been completed on the equipment?

Is it plugged directly into the outlet?

If this is a new wheel, where was it purchased and how was it delivered?

Can you send an image of the kiln's name plate (see example image)?

Amaco Kiln Name Plate

Excel Kiln Name Plate

If an error code appeared during the firing, what code was it?

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