Warranty Terms
AMACO® kilns, EXCEL® kilns, Brent® potter’s wheels, and Brent® equipment, are covered by warranties limited to defects in materials and workmanship during the manufacturing process for the term of warranty. Components we purchase for equipment are covered only by those manufacturers’ warranties.
Ultimate determination for validation of warranty claims is at the discretion of AMACO/Brent.
All warranty work must be performed by an authorized AMACO/Brent dealer or by the manufacturer to maintain the warranty. Any work done by someone other than an authorized dealer or the manufacturer will void this warranty.
Warranty is non-transferable.
Retain original purchase receipt. You will need this along with model number and serial number to obtain warranty service.
The length of your warranty begins from the date of purchase and is as listed above.
If you have a problem with your AMACO®, Brent® or EXCEL® equipment within the warranty period, choose one of the following options:
Contact the dealer from which you purchased the equipment. If they are an authorized dealer that offers parts and service, they can handle the repair or replacement. Parts and labor will be covered for valid warranty claims.
If the dealer is unauthorized to perform the repair or unable to correct the problem, call AMACO/Brent customer service, (800) 374-1600 or email technicalsupport@amaco.com. Please have the model and serial number ready when you call or include them in the email. You may be asked to send the defective equipment or part(s) in for inspection. The serial number of the equipment being repaired must accompany the defective parts for the warranty to be honored. Parts and labor will be covered for valid warranty claims.
If it is necessary to ship equipment or parts to AMACO/Brent for inspection, repair or replacement, the technician will explain how to return the defective item(s) and whether it should be sent prepaid. For your protection, insure all items shipped.