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Customer Solutions and Sales Support

Web Order Status & Help


Toll Free: (888) 696-4219
Local: (317) 683-1394 

General Questions


Toll Free: (800) 374-1600

Local: (317) 244-6871


6060 Guion Road‚
Indianapolis, IN 46254-1222 USA

Hours of Operation


Monday-Friday 8:00 am to 5:00 pm, Eastern Time Zone

Brickyard Ceramics & Crafts Store

Monday, Wednesday, Thursday & Friday 9:00 am to 5:00 pm, Eastern Time Zone

Tuesday 9:00 am - 7:30 pm, Eastern Time Zone

Saturday 9:00 am - 4:00 pm, Eastern Time Zone


Monday-Friday 8:00 am - 5:00 pm, Eastern Time Zone

Technical Support and Product Safety

Product Questions and SDS Sheets

Monday-Friday 8:00 a.m. - 5:00 p.m., Eastern Time Zone


Toll Free: (800) 999-5456

Local: (317) 683-1303

Overexposure or Ingestion of AMACO Products

AMACO registers all products with Poisindex which makes all this information available to health care providers via National Poison Control. A call to 1-800-222-1222 will connect the health care provider with any needed information.

Replacement Parts

Please call our Technical Support team with any questions regarding parts for kilns, wheels, slab rollers, extruders, and all other studio equipment.

To find replacement parts other than full components, you can contact an authorized Brent dealer nearest you. (Many will also perform wheel repair.)

Web Order Shipping Issues and Returns

Web Order Help:
Toll Free: (800) 925-5195 ext. 1311
Local: (317) 243-0066 ext. 1311

For Workshops, classes, and teacher inservice events:

Question about workshops

Submit the Workshop Form Here

International Sales Operations

Orders / Customer Solutions / Product Inquiries:

Diana Faris - All countries but excluding Mexico and North America


USA Tel: +1 317-683-1302

Kevin Beckstein - North America and Mexico


USA Tel: +1 317-683-1362