Report a Product Issue

Ran into a glaze or firing problem? Tell us what happened below — the more detail you share about application, clay, and firing, the faster we can help.

Your Information

Customer Name *

Phone Number *

Email Address *

Product Details

Product Name *

Item Number (SKU) *

Lot Number (if known)

Typically located on the label near the bar code, but this could vary based on product. Look for a 6 or 7 digit number.

Where was the product purchased?

Describe the Issue

Help us diagnose faster — try to include:

How was it applied? (brush, dip, spray)
How many coats were used?
Was anything added to the glaze? (water, other glaze, etc.)
What clay body was used?
What bisque firing temperature did you use?
What glaze firing temperature was used?

Brief Description of Issue *

Photo of the Issue

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JPG, PNG, or HEIC — up to 10MB each

We typically respond within 24 hours, Mon–Fri.

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Report a Product Issue